Refund & Exchange Policy

Last updated: October 2026

Exchanges

If your item arrives damaged, defective, or different from what you ordered, we're happy to arrange an exchange. Please contact us within 3 days of receiving your order via WhatsApp or email, along with your order number and a photo of the item.

Conditions for Exchange

• The item must be unused, unworn, and in its original condition
• Request must be made within 3 days of delivery
• Proof of purchase (order number) is required

Non-Exchangeable Items

Earrings cannot be exchanged once delivered, for hygiene reasons, unless the item received is damaged or incorrect.

Refunds

As orders are paid via Cash on Delivery, refunds are generally handled as an exchange or store credit. If a suitable replacement isn't available, we'll work with you directly on a fair resolution.

How to Start an Exchange

1. Message us on WhatsApp with your order number
2. Share a photo of the item and describe the issue
3. We'll confirm the next steps, including pickup or return shipping if needed

Questions?

Reach out through our Contact Us page — we're happy to help sort things out.